Responsible Social Gameplay

If you wish to self-exclude your account, please find full details on how to do so below.

We encourage you to always enjoy computer games in a safe manner. We have numerous measures as described further below to allow you to engage in our games in a fun and responsible manner.

Safe Gameplay

Safe gameplay is when all players:

Have a fun, exciting, and entertaining experience;
Exercise control over their playtime and control over any in-game Gold Coin purchases;
Play in moderation and not to escape reality;
Balance playtime fairly with other real-life activities;
Do not avoid work, family, or other commitments to play games;
Avoid playing if under the effect of alcohol or any illicit substances; and
Avoid playing if they don’t feel comfortable or in control of their activities.

How Can You Spot a Computer Game Behavior Disorder?

Take notice of behavioral patterns that are characterized by the following:

An impaired control over playtime;
The need to prioritize gaming over other activities;
An elevated interest in games that surpasses that of other interests or daily responsibilities; or
A consistent escalation of playtime hours despite the occurrence of negative consequences surrounding the player.

It’s important to note that for a computer game disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.

What Should You Do if You or Someone You Know May Have a Computer Game Behavior Disorder?

Seek help from a qualified medical professional.
Take some time to research it.

Learn more about the disorder by reading up on the following materials we’ve compiled here:

Is ‘Gaming Disorder’ An Illness? The WHO Says Yes, Adding It To Its List Of Diseases
You can also get access to additional advice on Gaming Addicts Anonymous

Self-Exclusion Terms

What is Self-Exclusion?

Self-Exclusion means a request initiated by you to limit access to our Services. We will make all reasonable efforts to limit your access to our Game Vault Web brand.

Self-Exclusion will result in restriction of access to your User Account and a block placed on your User Account so that, as far as we can prevent it, access to your User Account will be denied.

Self-Exclusion is not fail-safe and we cannot guarantee that it is. However, we will take reasonable steps to ensure a Self-Exclusion request is implemented correctly.

Self-Exclusion also requires commitment to the Self-Exclusion by the Player. Players who request a Self-Exclusion must not try to circumvent the Self-Exclusion by registering a new User Account, setting up new emails to register an account, or in any way disguising their identity to register a new account.

We would suggest any Player who requests Self-Exclusion also cease to follow Game Vault Web on all social media channels.

During a Self-Exclusion, a Player should not enter any competitions relating to Game Vault Web and will not be permitted to win any competition prizes.

During a Self-Exclusion, no daily login will be allowed and no daily login rewards etc. will be processed.

How Do I Start the Self-Exclusion Process?

You can email fusionflowsolution@gmail.com with the subject line “Self Exclusion” (“Self Exclusion Request”) or select “Self Exclusion” on our Contact Form. Please provide your full name, address, and email address to ensure we can locate your account to implement the self-exclusion request.

If we cannot locate your account using this information, we may request additional information to verify your account.

There are two types of self-exclusion that you may request:

“Take a Break” – This is where you would like to take a break from our Services but do not wish to permanently close your account. Your account will be closed for a set period of time. We currently offer “Take a Break” for periods of seven (7), fourteen (14), or thirty (30) days.

During this time, access to your account will be limited for the period requested. Once you select a “Take a Break” period, your account will remain closed for that period. It will not be possible to re-open your User Account during this time.
Once the “Take a Break” period has expired, access to your account will automatically resume unless you email and notify us you do not wish to re-open your User Account.

“Self-Exclusion” – This is where you would like to limit the use of our Services more extensively. Self-Exclusion will be for a minimum of six (6) months but can extend to any duration required.

During this time, you will not be able to access the Services. After the initial six (6) months, you can request access to your User Account again by emailing fusionflowsolution@gmail.com and requesting access to your User Account.
Your request will be logged, but access to your account will be subject to a further seven (7) day waiting period for the re-open request. Once this period has expired, you will receive an email asking if you would still like to re-activate your account.
We may ask you some questions to ensure that re-opening your account is the right option for you.
At this point, your User Account may be re-opened if you still wish to do so and we are satisfied it should be re-opened. Re-opening of an account will be at our sole discretion.
If you just wish to close your account but not permanently prevent access to the Services, you can email fusionflowsolution@gmail.com for account closure.
After your Self-Exclusion Request has been processed, you will receive a confirmation email to the email address that we determine is valid for your User Account. If you do not receive a confirmation email within seven days of submitting your Self-Exclusion Request, please immediately email fusionflowsolution@gmail.com to advise your confirmation email has not been received.

How Long Will It Take to Complete the Self-Exclusion Process?

We will process the Self-Exclusion or Take a Break Request for an account as soon as feasible after verification of the request. You will receive a confirmation email once your request is successfully processed. If you choose to continue using your account during the Self-Exclusion or Take a Break Request period, you are responsible for all activity, including purchases of Gold Coins.
We strongly recommend that you log out of your User Account and cease access to our social media as soon as you make your request.

Can You Change Your Mind or Reverse a Self-Excluded Account?

“Take a Break” cannot be modified during the requested period. Once the “Take a Break” period has concluded, your User Account will be re-activated.
“Self-Exclusion” status cannot be modified or reversed in any manner for a period of six (6) months. Thereafter, you can request the reactivation of your User Account, subject to a seven (7) day waiting period.
Please do not try to circumvent a “Take a Break” or “Self-Exclusion” by registering a new account, setting up new emails to register an account, or in any way disguising your identity to register a new account. If you try to circumvent these player safety tools, it may lead to a permanent ban from our Services. We cannot be held responsible for any actions or Gold Coin purchases made from any new or additional accounts used to circumvent a “Take a Break” or “Self-Exclusion”.
We will not email you to re-activate your account during a Self-Exclusion, so it will continue indefinitely until we hear from you.
Notwithstanding the above, we may exclude you from our Services for a definite or indefinite period in our sole discretion if we believe that there are reasons to indicate that it is not in your best interests to have access to our Services or that you have a computer gaming disorder.

What Happens to My Virtual Currency During the Self-Exclusion Period?

Your account will remain inactive during the Self-Exclusion or Take a Break Period. If an account is reactivated, Virtual Currencies are reinstated to the account to the previous amount immediately preceding the time of Self-Exclusion.
No refunds or transfers of Virtual Currencies or any other prize redemptions are permitted during the Self-Exclusion Period.

Will Game Vault Web Still Have My Account Information During the Self-Exclusion Period?

Game Vault Web will retain certain data during the Self-Exclusion Period in accordance with our Privacy Policy.
Game Vault Web will use reasonable efforts not to send any marketing material via email during the Self-Exclusion. However, we cannot guarantee that you will not receive such material in error. In such an event, please notify Game Vault Web Customer Support at fusionflowsolution@gmail.com so we can rectify this.
If you require access to your account history during this time, you will need to email fusionflowsolution@gmail.com as you will not have access to your User Account.

Legal Compliance: We adhere strictly to all relevant laws and regulations governing social gaming, including but not limited to age restrictions and geographical limitations.

Player Protection: We prioritize the well-being of our players. We provide tools for self- exclusion and limits on spending to promote responsible gaming behavior.

Fair Play: We uphold fairness in all aspects of our games. Our systems are designed to ensure transparency and integrity, preventing any form of cheating or exploitation.

Privacy and Security: We protect our players’ personal information and gaming data with the highest standards of security and confidentiality.

Education and Awareness: We promote awareness of responsible gaming practices through educational materials and resources available to our players.

Support and Assistance: We provide access to support services for players who may need assistance with gaming-related issues.

Continuous Improvement: We regularly review and update our policies and procedures to adapt to evolving best practices and regulatory requirements.

By adhering to our Responsible Social Gaming Policy, we aim to foster a positive and enjoyable gaming experience while promoting responsible gaming behavior among our community of players.

If you or someone you know is struggling with gaming addiction, we encourage you to seek help and support.

Please consider contacting the following resources for assistance:

National Council on Problem Gambling (NCPG)

Helpline: 1-800-522-4700
Website: www.ncpgambling.org

Gamblers Anonymous
Website: www.gamblersanonymous.org

Recognizing the signs of gaming addiction and seeking help early can make a significant difference. We are committed to providing a safe and enjoyable gaming environment, and encourage responsible gaming behavior at all times.